Introduction
At Glovo, we are committed to providing an accessible online experience for all our users, including those with disabilities. We strive to meet the needs of the broadest possible audience and conform to established accessibility standards. Focusing on customers and valuing people are just two of our core values, and we strive to provide our products and services in a manner that ensures equal access, respect, dignity, and independence to all.
This statement has been prepared to inform users about the accessibility of our service, including its alignment with relevant legal and technical standards.
This accessibility statement applies to the portions of our website and application covered by the European Accessibility Act and its respective domestic transposition.
Description of the Service and Efforts to Support Accessibility
At Glovo, we provide intermediation in the online quick commerce and food delivery service to our users across Europe. We strive to make our service and product accessible across multiple formats, supporting a broad range of user needs. Specifically, we have taken the following measures to ensure the accessibility of the service/product:
- Text-based descriptions: Detailed written information available in plain language.
- Text alternatives and screen reader support: Use of alternative text for components, icons, and buttons so screen readers can describe them to users with visual impairments. Accessible labels for interactive elements to ensure screen readers announce their function.
- High-contrast and zoom functionality: Adjustable contrast and text scaling for users with visual disabilities by supporting dynamic sizing.
- Navigation and Layout: Logical, consistent layout and navigation, aiming to provide clear headings and menus, large touch targets for buttons and interactive elements, aiding users with motor impairments.
Our service is delivered through an interface that supports accessibility by:
- Simple navigation: Logical layouts with consistent headings, landmarks, and menus
- Keyboard accessibility: Functions that can be operated via keyboard
- Error notifications: Clear and descriptive error messages to guide users in resolving issues.
- Color and contrast: Sufficient color contrast between text and background to help users with low vision or color blindness. Avoidance of using color as the only way to convey information.
We are continuously striving to improve our accessibility by providing:
- Accessibility as part of our development cycle: We continually strive to conform to WCAG guidelines for all new features we develop, and gradually enhance our existing functionality to support accessibility further. Our development and design teams continually test against WCAG-guided accessibility criteria.
- Ongoing accessibility training: Our team receives regular support on accessibility best practices, ensuring that employees have the necessary processes and tools in place to maintain inclusive and compliant services that conform to current standards.
- Regular testing: We continually test our services against the latest accessibility guidelines, including the Web Content Accessibility Guidelines (WCAG), and make necessary updates to ensure accessibility.
- Feedback mechanisms: We encourage users to provide feedback on accessibility issues and aim to address concerns promptly.
- Operable interface: We aim to develop our service to be navigable by keyboard and to work with assistive technologies.
- Understandable design: Our interface uses clear and simple language and avoids unnecessary complexity.
Additionally, we have adopted the following practices to date to enhance every user’s experience:
- Audits and testing: We have evaluated the accessibility of our mobile and web-based features through internal audits and, where applicable, with input and audits from external accessibility experts, collaborating across teams to enhance accessibility through testing.
- Monitoring: Accessibility conformance scans through assistive technology.
- Record keeping: Internal reporting on accessibility conformance as part of audits.
Conformance Status
The portions of our website covered by the European Accessibility Act observe the following standards:
- WCAG 2.1 Level AA
- EN 301 549
Third Party Content
Please note that our application and website may link to, or interface with, third-party sites that we do not control and are not directly affiliated with Glovo. These third-party vendors may not have undertaken the same efforts as we did - that’s why Glovo does not make representations regarding the accessibility of third-party content.
Limitations and Alternatives
Given the size and complexity of our platform, some parts of our website and app may not yet be fully accessible as we gradually improve the experience.
We understand some limitations may exist. If you encounter any difficulty accessing content or features, please reach out to our support team.
We welcome your feedback on the accessibility of our services. We are committed to providing an alternative solution and will do our best to assist you.