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Frequently asked questions

Is hei available in Prime?

No. Prime is Glovo’s subscription program where you get unlimited free deliveries from some of our partners and other benefits!

When can I order delivery from hei?

During hei’s working hours you can place your order at any time. Thanks to our speedfast delivery you will be able to enjoy your glovo within minutes! You can also schedule your delivery to a time that would be convenient for you, even if the store is currently closed.

Is there a minimum order value at hei?

There is a minimum order quantity at hei. But don’t worry - if you don’t reach you will only have to pay an additional fee, but your glovo will be delivered to you anyways!