Glovo

Fast and affordable package delivery, whenever you need it

Create your order now

It’s as easy as placing an order on Glovo. Send or receive anything in minutes - or schedule your order for later.

We’ll find someone to deliver it

We’ll find someone from our network to pick up your order and deliver it to the destination.

Track your order

Track your order from start to finish, in real-time. We’ll deliver it while you focus on what really matters.

How people use Package delivery

Send items you forgot

Whether it’s your keys, wallet, or phone charger, we’ll take care of it for you.

Send gifts

Send a gift to someone special and make their day better

Pick up packages and other items

We can pick up the items you want from stores that don’t deliver.

Return an item

We’ll help you return that item you need to send back to a store or online retailer.

Send important items on short notice

Send essential items quickly, from documents to personal belongings, to any destination.

How businesses get the best from package delivery

Glovo package delivery is an ideal solution for independent shops, e-commerces, and all kinds of small-to-medium businesses.

Deliver promotional materials

All the brochures, flyers, and other marketing materials will be delivered to the right places.

Deliver supplies

We’ll take care of the logistics of sending equipment or supplies, so you can stay focused and productive.

Send documents

We’ll deliver all your important papers quickly and safely.

Deliver to your clients

Easily deliver orders to your customers while staying focused on what really matters to your business.

Take care of urgent deliveries

We’re here to help with last-minute orders and urgent requests that require fast delivery.

Download the app

Order anything and track in real time with the Glovo app.

How package delivery has helped others

Hear what our customers say about our shipment service.

As a small business owner, I frequently need to pick up supplies from different areas of the city. This service is a lifesaver! They pick up everything for me and deliver it to my store on time, so I can focus on running my business.

Emily R.

I’ve used this service to send documents and important contracts to clients. The delivery is secure and fast, which gives me peace of mind knowing that everything is managed professionally.

Michael T.

I couldn’t believe I locked myself out of the house! Luckily, my friend sent me my spare keys in no time. The service was quick, and I saved the locksmith fee!

Rachel B.

Using this service to deliver my handmade crafts to customers has transformed my online business. The reliability and care they take with my products is unmatched, making me a repeat customer for life!

David H.

I needed to pick up my prescription from the pharmacy but wasn’t able to go in person. I used the service to have it delivered to my home, and everything arrived safely and on time. It made my life so much easier!

Laura P.

Frequently asked questions

Package delivery basics

What is Glovo’s Package Delivery Service?

With Glovo’s Package Delivery service, you can send packages within the same city using our couriers. From personal essentials to business supplies or gifts, we’ll get them there quickly and reliably - just like your usual Glovo orders.

How does Glovo's Package Delivery service work?

Sending a package is as easy as placing any other Glovo order:

Step 1: Open the Glovo app and select Package Delivery from the home screen.
Step 2: Enter pick-up and drop-off details, provide a description of the item(s), and confirm your order.
Step 3: Track your courier in real-time until delivery.

How can I use the service?

Just check for the Package Delivery icon on Glovo’s home screen. If it’s inactive, the service is unavailable in your area or outside service hours.

What are the service hours?

Service hours may vary by city. The Package Delivery icon will be inactive when the service is unavailable in your area or outside service hours.

Is it possible to schedule a delivery?

Yes! You can select your preferred delivery time during checkout. To modify or cancel a scheduled order, go to 'Orders' and select 'Cancel Order' (no fee if canceled early).
Then, you can place a new order with the updated details.

Rules and restrictions

What items can I send with Package Delivery?

We deliver almost anything, as long as:

The item fits in a box no larger than 40x40x30 cm.
It weighs under 9 kg (about 3-4 shopping bags in volume).
It doesn’t include prohibited items (e.g., illegal goods, hazardous materials).

Examples of items people are sending:

Personal items: Keys, chargers, documents, gifts, home-cooked meals, flowers.
Business deliveries: Pastry shops, clothing stores, pharmacies, dental clinics, and holiday rentals use our service to send orders to customers.

Internal business logistics: Transporting items between branches, picking up essential supplies, or sending important documents.

What items can’t I send with Package Delivery?

Prohibited Items for Package Delivery:

People: People cannot be riders during package deliveries.
Live animals: You cannot use this service to deliver live animals.
Illegal items: Any items that are illegal to possess, sell, or transfer are not allowed.
Weapons and ammunition: This includes firearms, weapon parts, and all types of ammunition.
Pharmaceuticals: Prescription drugs, medications, vitamins, and supplements cannot be sent unless the pickup or drop-off location is a pharmacy or healthcare facility.
Financial instruments: Do not send money, gift cards, or lottery tickets.
Hazardous materials: Explosives, flammable substances, nuclear materials, infectious substances, and anything identified as dangerous by law.
Stolen goods: Sending stolen items is strictly prohibited.
Fragile items: Items that are easily breakable are prohibited due to the risk of damage.
Offensive materials: Sexual aids, obscene materials, or pornographic items cannot be sent.
Unauthorized items: Do not send items that you do not have permission to send.

Note: This list is not exhaustive. Other items may be banned at our discretion.

Can the courier make purchases for me?

No, couriers can only pick up pre-purchased items. They are not authorized to make purchases on your behalf.

Can I request a specific type of courier vehicle?

No, we automatically assign the most suitable courier based on distance, availability, and delivery speed.

Is Package Delivery included in my Prime benefits?

Package Delivery is not included in the free deliveries offered with Glovo Prime.

Pricing and coverage

What is the cost of Package Delivery?

Prices vary based on distance - shorter deliveries cost less. To find out the exact fee, enter your pick-up and drop-off locations in the app.

Which areas are covered by the Package Delivery service?

Most cities are fully covered, but some geographical barriers (e.g. rivers or toll road) may limit where the service is available. To confirm coverage, enter your pick-up and drop-off locations in the app.

How can I check if Package Delivery is available in my area?

Glovo operates in over 140 cities across more than 20 countries. To check availability, visit glovoapp.com/en/map.

Support

What should the sender and receiver do?

Sender: Have the package ready when the courier arrives.
Receiver: Be available to accept the delivery at the drop-off location.

Who creates the order: the sender or the receiver?

Either the sender or the receiver can create the order. Just make sure the pick-up and drop-off details are correct. Only the person who creates the order will be able to contact the courier via chat or phone, as well as reach out to Glovo’s support.

Can I cancel my order?

You can cancel your order via the Help Center in the app. A partial fee may apply if the courier is already en route. If the courier has already picked up the package, you can still cancel through the Help Center, and the courier will return the package to the sender at the pick-up point. A partial fee will be charged for the courier’s time.

What happens if the receiver isn't available?

If the receiver isn't available, the courier will return the package to the sender. Please note that no refunds will be issued for failed deliveries.

How can I contact the courier during delivery?

You can contact the courier using the in-app chat or call feature. This option is available only to the order creator.

What should I do if I'm having trouble with the delivery?

If your package has been picked up, contact the courier using the chat or phone option in the app.
If the receiver is unavailable, the courier will return the package to the pick-up location.

Can I get an invoice for the service?

You will receive an invoice via email after the order is delivered. In some cases, due to legal requirements, the invoice may be split into two parts: one will be sent immediately after delivery, and the second will be sent as a reconciliation of values at the end of the fiscal month.